Frequently Asked Questions

Products & Energy

Are your crystals reiki charged?
Yes. All crystals and ritual tools are cleansed and reiki charged before being placed in-store or shipped.

How are your items cleansed?
We use a combination of smoke cleansing and intentional energy clearing practices.

Do you sell authentic crystals?
Yes. Our crystals are sourced through trusted suppliers who specialize in genuine stone and mineral products.

🌿 Sourcing

Is your sage ethically sourced?
Yes. We work with suppliers who prioritize respectful harvesting and sustainable sourcing practices.

Is your palo santo ethically sourced?
Yes. Our palo santo is sourced from naturally fallen wood and responsibly harvested in accordance with local regulations.

🔮 Services

Do you offer reiki sessions?
For current availability and booking information, please contact the store directly during business hours.

Do you offer readings?
Yes. Reading inquiries can be directed to Kristen at
keturner@outlook.com

More information about her work is available at:
www.sacredspiritinc.com

🚚 Shipping & Orders

Do you offer free shipping?
We offer free Canada-wide shipping on qualifying orders. See the website banner for the current threshold.

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by province and carrier.

Do you offer local pickup?
Yes. In-store pickup and local delivery within 25km are available.

Do you ship outside Canada?
Currently, we ship within Canada.

🏪 In-Store

Where are you located?
538 Water Street, St. John’s, Newfoundland.

What are your hours?
Open daily 11am–6pm.

🌿 About Brassy Lassy Inc.

How long has Brassy Lassy Inc been in business?
Brassy Lassy Inc was established in 2015 in St. John’s, Newfoundland.

Is Brassy Lassy locally owned?
Yes. We are a woman-owned Newfoundland crystal shop rooted in community since 2015.

🎁 Returns

Do you accept returns?
Due to the nature of ritual and spiritual goods, all sales are final unless an item arrives damaged.

What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos, and we will assist you.